We are determined to resolve any issues you may have encountered
We understand that sometimes things may not go as planned, and if such situations arise, we encourage you to let us know. Your feedback is valuable to us, and we are committed to resolve any issues you may have encountered.
At Blue NRG, we are dedicated to continuous improvement, and so we ask for your feedback to enhance our services further.
If you would like to provide feedback or make a complaint, please contact us by the following methods:
– Phone 1300 599 888 Monday to Friday 9am-5pm (AEST/AEDT)
– Email [email protected], Subject line: Complaint
– Post to Blue NRG Complaints, PO Box 24390, Melbourne, VIC 3001
– Free Interpreter Service 13 14 50
The Blue NRG Standard Complaints and Dispute Resolution Policy and Procedure be found here.
If the handling of your complaint doesn’t meet your satisfaction, you can request that it is escalated. Should you remain dissatisfied for any reason, you may raise your concern with the Ombudsman.
Energy and Water Ombudsman Victoria
Post: Reply Paid 469, Melbourne VIC 8060
Phone: 1800 500 509
Email: [email protected]
www.ewov.com.au
Energy and Water Ombudsman NSW
Post: Reply Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545
www.ewon.com.au
Energy and Water Ombudsman Queensland
Post: PO Box 3640, South Brisbane BC QLD 4101
Phone: 1800 662 837
www.ewoq.com.au
Energy and Water Ombudsman SA
Post: GPO Box 2947, Adelaide SA 5001
Phone: 1800 665 565
www.ewosa.com.au
