Making a complaint
We are committed to resolving any issues you may encounter.
Sometimes things don’t go as planned. If that happens, we encourage you to let us know. Your feedback helps us improve our services and better support our customers.
How to provide feedback or make a complaint
You can contact us using any of the following methods:
- Phone: 1300 599 888 (Monday to Friday, 9am–5pm AEST/AEDT)
- Email: [email protected] (Subject line: Complaint)
- Post: Blue NRG Complaints, PO Box 24390, Melbourne, VIC 3001
- Interpreter: Free interpreter service 13 14 50
You can also view the Blue NRG Standard Complaints and Dispute Resolution Policy and Procedure.
Dissatisfied with the resolution?
If your complaint is not resolved to your satisfaction, you can request it be escalated. If you remain dissatisfied, you may raise your concern with the Ombudsman.
Contacting the ombudsman
Victoria
Energy and Water Ombudsman Victoria
Post: Reply Paid 469,
Melbourne VIC 8060
Phone: 1800 500 509
Email: [email protected]
New South Wales
Energy and Water Ombudsman NSW
Post: Reply Paid 86550,
Sydney South NSW 1234
Phone: 1800 246 545
Queensland
Energy and Water Ombudsman Queensland
Post: PO Box 3640,
South Brisbane BC QLD 4101
Phone: 1800 662 837
South Australia
Energy and Water Ombudsman SA
Post: GPO Box 2947,
Adelaide SA 5001
Phone: 1800 665 565