Blue NRG is committed to transparency regarding the fees and charges associated with your electricity account. These charges are applied to recover costs or pass through fees from distribution companies, in accordance with relevant regulations.

Below is a summary of applicable fees and charges:

All fees listed include GST unless otherwise specified.
Fees are subject to change in accordance with your contract terms and regulatory requirements.

Other Fees and Charges Explained

Disconnection, Reconnection and Other Common Distribution Network Charges:
Blue NRG passes on network charges from your local Distribution Business. These charges vary depending on your network area. To find the charges applicable to you:

1. Visit your Distribution Business website (links provided below).
2. Alternatively, check the upper right-hand section on page 1 of your Blue NRG bill for details.

Postage Fees:  A fee applies when you opt to receive bills via Australia Post instead of electronically. We recommend electronic billing to avoid this charge.

Credit Card Merchant Fees:  Credit card providers charge Blue NRG for payments using their cards.  We pass through the fee at the rate we are charged by the provider.

Direct Debit Dishonour Fee:  Whenever we request payment according to your direct debit instructions, and that payment is rejected by your financial institution, we will charge a fee. This fee is designed to cover the costs we incur because of the payment being dishonoured.

Late Payment Fees:   If you fail to pay your account by the due date we may charge a late payment fee. The amount of this fee covers the costs associated with follow up activity to secure payment of the account.

The following information relates to small customer market or default/standard contract customers, where there are certain circumstances where a late fee cannot be applied, as detailed below:

• Your Supply Address is in Victoria
• You qualify as a hardship customer under our hardship policy, accessible at bluenrg.com.au/help-centre/hardship
• You have logged an active complaint with us about your bill
• Your Supply Address is in Queensland, and you are on a Standard Offer Tariff (it will be stated on your bill)
• You are a Life Support Customer
• You are on a regular payment plan or have an active payment extension
• You are the Trustee for a Deceased estate
• You are receiving your final bill
• You are a not for profit and/or charity organisation

For large customers on market or default contracts, late payment fees apply without exemptions.

This is a summary of common fees and charges.  Additional fees may apply depending on your circumstances. Customers will be notified of any changes to applicable fees in accordance with your agreement with us, and regulatory requirements. If you have any questions, please contact our customer support team at 1300 599 888 (Monday to Friday, 9am-5pm AEST/AEDT) or email [email protected].